Help and contact
Write to us
Email: hello@qirise.app. We usually reply within two working days. The quickest way is from the app: Settings → Report a problem. That attaches your version, device and username.
Subscription and purchases
How do I cancel Meisterweg?
Subscriptions run through Apple. On your iPhone, open Settings, tap your name and then Subscriptions. Cancelling takes effect at the end of the current period; until then everything stays unlocked. Deleting the app or your account does not cancel the subscription.
How do I get a refund?
Apple handles refunds at reportaproblem.apple.com. In the app, go to Settings → Request a refund.
I have a new iPhone.
Sign in with the same Apple ID and your progress is back. Restore purchases under Settings → Restore purchases.
Training
My workout wasn't counted.
Without a connection, Qi Rise remembers the workout and submits it once you're back online. At most four hours of training count per day, and submitted workouts must not overlap.
The camera doesn't detect me.
Place your iPhone so you are visible from head to toe, about two to three metres away with light from the front. Allow camera access in your iPhone settings under Qi Rise. Without the camera, you simply confirm an exercise with “Done”.
Can anyone see my camera images?
No. Your posture is analysed directly on your iPhone; no image leaves the device.
Account and data
How do I delete my account?
In the app, at the bottom of Settings under Your data → Delete account. This permanently deletes your profile, profile photo, messages and workouts. Cancel an active subscription separately with Apple. If you can no longer open the app, write to us from your account's email address.
How do I get my data?
Under Settings → Your data → Export data you get your profile, progress, workouts, techniques, exams and items as a file. More in the privacy policy.
Someone is misbehaving in the chat.
Long-press the message to report it, or block the person. We review every report. In urgent cases, write to us directly.
Health
Qi Rise is for ages 16 and up. Listen to your body, stop if something hurts and talk to a doctor first if you have any medical conditions. More in the health notice.